This page is relevant for people viewing our extended warranty quick guides for:
We believe that products which are ranked in some kind of order are misleading unless the ranking is explained. We are proud of the independent, unbiased philosophies of this site. We want to totally unbiased towards anyone and give consumers ultimate choice. However we have had some feedback that sometimes people just want to make a quick choice and do not have the time or the inclination to figure out which option is best for them based upon multiple factors.
Our goal with the quick guide is to give consumers a way to identify which aspect of the product is the most important to them and give the top 3 options which if you care only about that aspect would present the best options for you.
The different ways we evaluate options are explained below.
Cheapest Extended Warranty
You can get an extended warranty for a variety of periods which are typically 3 or 5 years. The top three in the quick guide are based upon looking at the different lengths are trying to get a sense for which suppliers offer the cheapest product. If one suppliers offers a very good value 3 year price but doesn’t offer a 5 year price it still may be listed.
Quickest Response Extended Warranty
This based upon the extended warranty retailers who quote any kind of service level in terms of how long they will take to fix the product. Most retailers do not quote a service level agreement so it is difficult to be sure how well this measure is. Currys/PC World is a retailer with two levels of cover both a standard and premier. It quotes the product will be fixed or replaced within 21 days (of the engineers first visit) for its standard cover. Where as with it premier cover it will be fixed or replaced within 7 days of the first engineer visit. Some other retailers quote that they will send somebody to fix the product within 48 hours. Some say that once the engineer has visited they will fix most problems within 2 days. Details of the response times are listed in the table below.
If other retailers were able to publish these kind of figures them it would be easier for consumers to compare the speed at which their products would be fixed within. As and when this information is published we will update our quick guide.
Most comprehensive Extended Warranty
We have taken into account if they have: accident cover, annual health check, loan product, new for old replacement, unlimited repairs. If you look at the table below. The ranking is based upon the total of the ones and zeros given to each extended warranty cover based upon our interpretation of the extended warranty summary and terms & conditions. These are the extended warranty terms and conditions‘ documents used to compile the chart.
Different products sometime have different features so not all things that you can get points for are relevant in all product categories. For example under laptop extended warranty policies you sometimes get a loan product while yours is being fixed where as with washing machine extended warranty policies you do not get a loan product if yours is not working or being fixed.
New for old replacement point was giving when the summary/terms and conditions either mentioned specifically that they did offer a new replacement or when there was no mention that the replacement may be a reconditioned.
Unlimited repairs was difficult to judge. The point was given when in our judgement/interpretation there was either a specific mention that there was unlimited repairs or when there was no specified limit to the amount of money claimed on the policy. Common sense would say if the product cost £300 to buy and the product needed a 4th repair where all the repairs have cost £100 each then both parties would want the product to be replaced. Through this analysis it showcase the difficulty for a consumer to compare apples with apples when each product is described in different ways.
Response time quoted
annual health check
new for old replacement
|Acer advantage||4 to 48 hours||1||0||1||1||0||0||3|
|Amazon - Square trade policy||X||0||0||1||0||0||0||1|
|Argos Breakdown care||X||0||0||1||0||1||1||3|
|Cheaper Gadget Insurance (dont cover laptops)||X||0||0||1||0||0||0||1|
|Currys -Whatever Happens||2 days for engineer visit / 21 days fix or replace||1||0||1||0||0||0||2|
|Currys -Whatever Happens Premier||2 days visit / 7 days fix or replace||1||1||1||0||0||0||3|
|Currys -Whatever Happens Premier (laptops)||2 days visit / 7 days fix or replace||1||1||1||1||0||0||4|
|Domestic and General||X||0||0||1||0||1||1||3|
|Home appliance guard||X||0||0||1||0||0||1||2|
|Hughes Direct||Will send an engineer within 2 days||1||0||1||0||1||1||4|
|John Lewis (Free cover)||X||0||0||0||0||1||0||1|
|Littlewoods||2 days of repairers first visit||1||0||0||0||1||1||3|
|Protect your bubble||X||1||0||1||0||0||0||2|
|Switched On Insurance||X||0||0||1||0||0||0||1|
|Tesco Tech Support||5 day repair or your money back||1||0||1||0||1||1||4|
If you have any thoughts or feedback based upon the way we have compiled the quick guide please contact us.