SOGA explained is information for retailers and their staff on the Sale of Goods Act (SOGA). It gives detailed information to help you understand your customers’ rights and to deal with customer complaints, refunds and returns. The Sale of Goods Act covers a wide range of retailers and goods. We have provided as much information as possible so you can be fully aware of your customers’ rights and how to deal with them.
In law, a guarantee is an agreement given by a trader to a consumer, without any extra charge, to repair, replace or refund on goods which do not meet the specifications set out in the guarantee. A warranty is an insurance policy which provides cover for the unexpected failure or breakdown of goods, usually after the manufacturer’s or trader’s guarantee has run out.
This guide is most relevant for extended warranties on cars but still contains a lot of information of good practices for extended warranty retailers.
If you sell extended warranties on domestic electrical goods you’ll need to comply with “The Supply of Extended Warranties on Domestic Electrical Goods Order 2005″. This article is about some of the things you need to know. You can also download this PDF leaflet with the same information.